# Velkommen Inn Privacy Policy

Velkommen Inn respects the privacy of our guests, website visitors, prospective guests, customers, and other individuals who interact with us. This Privacy Policy explains how Velkommen Inn ("Velkommen Inn," "Hotel," "we," "us," or "our") may collect, use, disclose, retain, and protect personal information when you: visit our website; make or modify a reservation; use our online reservation system; contact us by telephone, email, text message, website form, or other method; stay at our Hotel; use Hotel facilities or services; participate in a promotion or special offer; purchase a package, pass, or gift certificate; interact with one of our authorized service providers or booking partners; or otherwise do business with Velkommen Inn.

By using our website, making a reservation, providing information to us, or using our Hotel services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy should be read together with our [Website, Reservation & Guest Terms and Conditions](#) and any other policies applicable to your reservation.

1. Information We May Collect

The information we collect depends on how you interact with Velkommen Inn. We may collect the following categories of information.

A. Identification Information. We may collect information such as first and last name, mailing address, city, state, ZIP/postal code, country, date of birth when necessary, age, government-issued identification information, and driver's license or other identification details when required for check-in, security, or legal purposes. We do not collect identification information that is unnecessary for legitimate Hotel operations.

B. Contact Information. We may collect email address, mobile telephone number, home or business telephone number, mailing address, and preferred communication method.

C. Reservation Information. When you make or inquire about a reservation, we may collect check-in and check-out dates, number of nights, number of rooms, room type, number of adults and children, pet information, special requests, accessibility requests, rate plan, promotional code, corporate or group affiliation, travel-agent or IATA information, reservation confirmation number, booking source, reservation history, and cancellation or modification history.

D. Guest Stay Information. During or after your stay, we may maintain information concerning your assigned room, check-in and check-out activity, payment status, guest preferences, service requests, housekeeping requests, maintenance requests, lost-and-found inquiries, complaints, guest-service interactions, property-damage incidents, policy violations, security incidents, and other legitimate Hotel operational records.

2. Payment and Billing Information

When you make a reservation or payment, payment information may include credit-card or debit-card information, cardholder name, billing address, card expiration information, payment authorization information, transaction amount, last four digits of the payment card, payment status, refund information, authorization codes, transaction identifiers, authorization timestamps, approval or decline status, and payment-response information. Payment-card information may be transmitted directly to or processed by authorized payment processors, merchant-service providers, reservation systems, financial institutions, and card networks. Velkommen Inn may receive transaction confirmations, tokens, authorization information, response codes, or limited payment-card information necessary to administer a reservation and maintain business records. If a required authorization or payment cannot be obtained, we may also maintain information showing that a replacement payment method was requested, whether one was provided, and the resulting reservation status. We do not necessarily receive or retain the specific reason a financial institution declines a transaction unless that information is provided to us by the applicable processor or financial institution. We encourage guests not to send complete credit-card numbers through ordinary unsecured email or text message.

3. Communication Information

When you communicate with us, or when we attempt to contact you regarding a reservation, payment matter, or stay, we may retain information associated with the communication or contact attempt. This may include emails, text messages, reservation messages, contact-form submissions, telephone notes, call-attempt records, whether a call was answered, unanswered, directed to voicemail, blocked, disconnected, or could not be completed, guest-service notes, requests, complaints, responses, communication timestamps, and available delivery or message-status information. These records may be maintained for legitimate business, reservation administration, payment processing, customer service, security, fraud prevention, dispute resolution, chargeback response, or legal purposes.

4. Website and Device Information

When you visit our website or online reservation system, certain information may be collected automatically. Depending on the technology being used, this may include IP address, browser type, device type, operating system, approximate geographic region, date and time of access, pages viewed, referring website, links selected, reservation-system activity, session information, cookie identifiers, device identifiers, website performance information, error information, and security information. We may use this information to operate, secure, maintain, and improve our website and reservation experience.

5. Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, local storage, session identifiers, analytics technologies, and similar technologies. These technologies may help us keep the website functioning; maintain reservation sessions; remember selections; understand website traffic; detect technical problems; improve website performance; prevent fraud; measure the effectiveness of Hotel communications or advertising; and understand how visitors interact with our website. Some cookies are necessary for the website or reservation system to operate correctly. Other cookies may be used for analytics, preferences, or advertising where applicable. Your browser may allow you to block or delete cookies. Blocking certain cookies may cause portions of the website or reservation system to function incorrectly.

6. Analytics

We may use website analytics services to understand how visitors use our website. Analytics providers may collect information such as pages visited, length of visit, browser type, device type, approximate location, referring website, and website interactions. Analytics information may be aggregated or otherwise used to improve website performance, understand demand, and improve the guest experience.

7. Information from Third Parties

We may receive personal information from third parties when necessary to provide Hotel services, including online travel agencies, travel agents, reservation platforms, corporate travel coordinators, group coordinators, employers booking employee accommodations, payment processors, gift-certificate providers, hotel technology providers, marketing or communication providers, fraud-prevention providers, and other persons authorized by you. Information received from a third party may be combined with information already maintained by Velkommen Inn.

8. Third-Party Booking Platforms

If you reserve through an independent booking platform, online travel agency, travel agent, or other third party, that provider may collect and process your information under its own privacy policy. The provider may send Velkommen Inn information necessary to administer your reservation, including name, contact information, reservation dates, number of guests, room information, payment status, special requests, booking-provider confirmation numbers, and other reservation details. Velkommen Inn does not control the independent privacy practices of third-party booking providers. Guests should review the privacy policy of the service through which they book.

9. Our Online Reservation System

Velkommen Inn uses an online reservation system to allow guests to search availability and make reservations. The reservation system may process information including arrival and departure dates, number of rooms, adults, children, pets, promotional codes, travel-agent/IATA information, guest identification and contact information, payment information, payment-authorization results, reservation details, and reservation status. Information submitted through the reservation system may be processed by the reservation-system provider and other service providers necessary to complete, guarantee, modify, or administer your transaction.

10. How We Use Personal Information

Velkommen Inn may use personal information for legitimate Hotel and business purposes, including:

Reservations and Accommodations — search room availability; create, confirm, and modify reservations; process cancellations; check guests in and out; assign rooms; provide requested accommodations.

Payments — process room charges; verify and authorize payment cards; collect deposits; process incidentals and refunds; collect legitimate balances; request an updated or replacement payment method when necessary; determine whether a reservation remains properly guaranteed; administer reservation cancellation when a required payment authorization or payment cannot be obtained in accordance with the applicable reservation terms; prevent payment fraud; and respond to payment disputes or chargebacks.

Guest Services — respond to inquiries; fulfill special requests; provide housekeeping; address maintenance concerns; manage lost-and-found requests; respond to complaints; provide accessibility accommodations; improve guest service.

Communications — send reservation, cancellation, and modification confirmations; send pre-arrival and check-in information; send receipts; communicate about payments or failed payment authorizations; request an updated payment method when necessary; make and document reasonable contact attempts; respond to guest requests; and send important safety or Hotel notices.

Hotel Operations — manage occupancy; maintain Hotel records; maintain security; prevent fraud; enforce Hotel policies; protect guests, employees, and property; investigate incidents; plan Hotel operations.

Legal and Compliance — comply with applicable laws; respond to lawful governmental requests; protect legal rights; maintain tax and accounting records; resolve disputes; establish, exercise, or defend legal claims.

11. SMS and Text Messaging

If you provide a mobile telephone number in connection with a reservation, inquiry, or Hotel transaction, we may use that number for legitimate transactional communications, including reservation confirmation and changes, check-in and arrival information, Hotel notices, guest-service communications, payment-related information, safety or security notices, and other information related to your reservation or stay. Message frequency varies. Message and data rates may apply. Consent to receive promotional or marketing text messages, when offered, is separate from necessary reservation-related communications and is not a condition of purchasing Hotel accommodations. Where supported, recipients may reply STOP to opt out of further non-required text communications. Opting out of SMS messages does not cancel an existing reservation.

12. Email Communications

We may use an email address provided by you to send transactional communications such as reservation confirmations and modifications, cancellation confirmations, receipts, pre-arrival information, guest-service responses, and important notices concerning your reservation. Transactional communications are different from promotional marketing communications. If Velkommen Inn sends marketing emails, recipients will be provided with an appropriate method to unsubscribe as required by applicable law. Unsubscribing from marketing messages does not prevent us from sending necessary communications relating to an active reservation, transaction, payment, safety matter, or customer-service request.

13. Telephone Communications

We may call telephone numbers provided by you when reasonably necessary for reservation administration, payment matters, including unsuccessful or declined payment authorizations, requests for an updated or replacement payment method, guest requests, security issues, lost-and-found matters, customer service, or other legitimate Hotel-related purposes. We may maintain records of reasonable contact attempts, including the date and time of the call and, when available, whether the call was answered, unanswered, directed to voicemail, blocked, disconnected, or otherwise unsuccessful. Guests are responsible for ensuring that they are authorized to provide any telephone number submitted to Velkommen Inn and for keeping telephone numbers and other contact information accurate and current.

14. Marketing

Velkommen Inn may periodically provide information about Hotel promotions, special rates, packages, events, Hotel services, and other offers. Where consent is legally required, we will seek the required consent before sending the applicable communication. You may opt out of marketing communications through the mechanism included with the communication or by contacting us.

15. How We May Share Personal Information

We may disclose personal information when reasonably necessary for legitimate business purposes. Categories of recipients may include:

Hotel Technology Providers — providers that assist with property-management systems, reservation systems, website hosting, guest communications, and hotel operations.

Payment Providers — including payment processors, merchant processors, card networks, financial institutions, and fraud-prevention providers.

Online Travel Agencies and Travel Partners — when necessary to administer reservations made through those services.

Professional Service Providers — including accountants, attorneys, insurance providers, consultants, IT providers, and security providers.

Government and Law Enforcement — when disclosure is required by law; required by legal process; necessary to respond to a lawful request; necessary to protect guests or employees; necessary to investigate suspected illegal activity; or otherwise legally permitted.

16. Service Providers

We may provide personal information to companies that perform services on our behalf. Service providers are expected to use information for authorized purposes consistent with their contractual or legal obligations. Service-provider activities may include reservation processing, payment processing, website hosting, data storage, email delivery, SMS delivery, analytics, fraud prevention, IT support, accounting, security, and guest communications.

17. Sale, Targeted Advertising and Profiling

Velkommen Inn does not intend to use guest reservation information as a commodity for unrelated data-broker activities. Certain online advertising, analytics, cookie, or technology-provider activities may be legally characterized differently depending upon the technology used and the law applicable to the individual. Where applicable privacy law treats a particular disclosure as a sale of personal data, targeted advertising, or profiling requiring an opt-out right, Velkommen Inn will provide the disclosures and choices required by applicable law.

18. Sensitive Information

Certain information may receive additional protection under applicable privacy law. Depending upon the circumstances, this may include information concerning precise geolocation, children, government-issued identification, accessibility requests, certain biometric information, and other information classified as sensitive by applicable law. Velkommen Inn will process sensitive information only when reasonably necessary for legitimate business purposes or as otherwise permitted or required by law. We do not intentionally request highly sensitive information that is unnecessary to provide Hotel services.

19. Accessibility Information

If a guest provides information concerning an accessibility need or accommodation request, we will use that information for purposes such as identifying an appropriate room; providing an accommodation; responding to the guest's request; or complying with applicable law. Guests should provide only information reasonably necessary for the requested accommodation.

20. Security Cameras and Property Security

For guest, employee, and property safety, Velkommen Inn may use security measures in appropriate public or operational areas of the property, including security cameras, electronic door-access records, security logs, incident reports, and other reasonable security systems. Security systems are not intended to monitor the interior of guest rooms or other areas where guests have a reasonable expectation of privacy. Security information may be reviewed or disclosed when reasonably necessary to investigate an incident; protect guests or employees; protect Hotel property; prevent fraud or theft; respond to law enforcement; resolve disputes; or comply with law.

21. Fraud Prevention and Security

We may use personal information to verify reservations and payment information, review payment-authorization results, detect suspicious transactions, protect guest accounts, investigate suspected fraud, protect Hotel systems and property, and respond to security incidents. We may retain relevant authorization, transaction, reservation-status, and contact-attempt records when reasonably necessary to investigate or document suspected fraudulent or unlawful activity.

22. Chargebacks and Disputes

If a payment transaction is disputed, Velkommen Inn may provide relevant information to payment processors, merchant-service providers, banks, card issuers, card networks, attorneys, courts, and other parties involved in resolving the dispute. Relevant information may include reservation confirmation, registration information, transaction records, payment-authorization results, approval or decline status, cancellation terms, reservation-status records, check-in and check-out records, electronic acceptance records, communications, reasonable contact-attempt records, receipts, incident documentation, photographs relating to documented damage or policy violations, and other information reasonably related to the disputed transaction.

23. Data Retention

Velkommen Inn retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements. Retention periods may depend upon reservation history, payment-authorization records, reservation-related contact-attempt records, accounting and tax requirements, payment-card requirements, chargeback periods, fraud-prevention needs, insurance requirements, contractual obligations, litigation or dispute requirements, applicable statutes of limitation, and legal obligations. When information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

24. Information Security

Velkommen Inn takes reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction. However, no website, database, network, electronic transmission, or information-storage system can be guaranteed to be completely secure. Guests should also take reasonable precautions to protect their information.

25. Data Breach Notification

If personal information is involved in a security incident requiring notification under applicable law, Velkommen Inn will provide legally required notices and take other steps required by applicable law.

26. Children's Privacy

Our website and online reservation services are intended primarily for adults arranging accommodations. Velkommen Inn does not knowingly solicit personal information directly online from children under 13 years of age for independent use of our reservation services. Information concerning children may be provided by a parent, guardian, or responsible adult when reasonably necessary for a Hotel reservation. If we learn that information has been collected directly from a child in a manner inconsistent with applicable law, we will take reasonable steps to address the matter.

27. Texas Privacy Rights

Texas residents may have certain rights under the Texas Data Privacy and Security Act when that law applies to Velkommen Inn and the particular processing activity. Applicable rights may include the right to: confirm whether personal data is being processed; access personal data; correct inaccuracies; request deletion of certain personal data; obtain a portable copy of certain personal data; opt out of qualifying targeted advertising; opt out of a qualifying sale of personal data; opt out of certain qualifying profiling activities; and exercise applicable privacy rights without unlawful discrimination or retaliation. Some information, organizations, or processing activities may be exempt from some or all requirements of the law. Nothing in this Privacy Policy is intended to limit a privacy right that legally applies to you.

28. How to Submit a Privacy Request

To make an applicable privacy request, contact: Email: info@velkommeninncliftontx.com · Phone: (254) 675-8999. Please state that your request concerns Privacy Rights. We may request information reasonably necessary to verify your identity; locate relevant records; confirm your authority to submit a request; and prevent fraudulent requests. Please do not send unnecessary sensitive personal information when submitting a privacy request.

29. Verifying Requests

Before providing, correcting, or deleting personal information, we may need to verify that the request is being made by the appropriate person or an authorized representative. Verification procedures may vary depending upon the type of request; the sensitivity of the information; the information available to verify identity; and applicable legal requirements. If we cannot reasonably verify a request, we may be unable to complete it.

30. Request Appeals

If applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by contacting info@velkommeninncliftontx.com. Please include "Privacy Request Appeal" in the subject line and provide sufficient information to identify the original request.

31. Other State Privacy Rights

Residents of other states may have additional privacy rights under laws applicable to them. Velkommen Inn will honor applicable rights where legally required. Rights and exemptions vary by jurisdiction.

32. Do Not Track and Browser Privacy Signals

Internet browsers and devices may provide privacy preferences or signals. The legal and technical requirements applicable to these signals continue to develop. Velkommen Inn will process legally recognized privacy signals when required by applicable law and technically applicable to our website or service providers.

33. International Visitors

Velkommen Inn is located in the United States. If you access our website or make a reservation from outside the United States, information may be transferred to, stored in, or processed in the United States. Privacy and data-protection laws in the United States may differ from those in your country.

34. Business Transfers

If Velkommen Inn or substantially all or part of its business or assets are involved in a sale, merger, reorganization, financing, acquisition, transfer, or business restructuring, personal information may be transferred as part of that transaction, subject to applicable law.

35. Legal Disclosures

We may preserve or disclose personal information when we reasonably believe doing so is necessary or appropriate to comply with law; comply with a court order; respond to valid legal process; respond to lawful government requests; protect the rights or property of Velkommen Inn; protect guests, employees, or others; investigate fraud or unlawful activity; enforce contractual rights; or establish, exercise, or defend legal claims.

36. Third-Party Links

Our website may contain links to websites that are not owned or controlled by Velkommen Inn. Third-party websites have their own privacy policies, terms, security practices, and cookie practices. Velkommen Inn is not responsible for the independent privacy practices of third-party websites. We encourage users to review the privacy policy of any third-party website they visit.

37. Social Media

If you interact with Velkommen Inn through social-media services, the social-media provider may collect information independently according to its own privacy practices. Information you make publicly available through social media may be visible to other users.

38. Guest Responsibility for Information Provided About Others

If you provide personal information about another person, such as another guest, family member, employee, coworker, group participant, or travel companion, you represent that you are authorized to provide that information for the relevant reservation or Hotel purpose. You should not provide unnecessary sensitive information concerning another person.

39. Corporate and Group Bookings

Companies, employers, travel coordinators, and group organizers may provide information concerning travelers for whom accommodations are being arranged. Velkommen Inn may communicate reservation or billing information to the organization or person responsible for the booking when reasonably necessary to administer the arrangement. Guests participating in a corporate or group reservation should contact the organization that arranged the reservation if they have questions regarding information provided by that organization.

40. Data Accuracy

Guests are responsible for providing accurate and current reservation, payment, telephone, email, and other contact information. You may contact Velkommen Inn if you believe information maintained by us is inaccurate or needs to be updated. Failure to maintain current contact or payment information may affect our ability to administer or guarantee a reservation in accordance with the applicable reservation terms.

41. Changes to This Privacy Policy

Velkommen Inn may update this Privacy Policy periodically to reflect changes in Hotel operations, technology, service providers, privacy practices, applicable law, or other business requirements. When material changes are made, the updated Privacy Policy will be posted with a revised effective date.

42. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or Velkommen Inn's privacy practices may be directed to: Velkommen Inn, Clifton, Texas · Phone: (254) 675-8999 · Email: info@velkommeninncliftontx.com. For privacy-rights requests, please include "Privacy Request" in the email subject line.

By using the Velkommen Inn website, submitting a reservation, providing information to Velkommen Inn, or using Hotel services, you acknowledge that you have been provided access to this Privacy Policy. Consent will be separately obtained where applicable law specifically requires consent for a particular use of personal information.

Thank you for choosing Velkommen Inn. We value your trust and are committed to handling guest information responsibly.